Last Updated: January 2026
1. Introduction
Welcome to Heel Pain Guide. These Terms and Conditions govern your use of our website and the purchase of our digital products, including the 40+ Edition Plan. By accessing or using our website, you agree to be bound by these terms.
2. Digital Products & Delivery
All products sold on this website are digital PDF downloads. Upon successful completion of your payment, you will receive an email containing a link to download your guide. Because these are digital files, you are responsible for ensuring you have the appropriate software (such as a PDF reader) to open and view the files.
3. Medical Disclaimer
The information provided in our guides is for educational and informational purposes only and does not constitute medical advice. While our plans are structured based on established physical therapy concepts, everybody is different. You should always consult with a qualified healthcare professional or doctor before beginning any new exercise or stretching regimen, especially if you have pre-existing conditions or severe pain.
4. Refunds & Cancellations
As our products are instantly downloadable digital items, all sales are final. Under UK consumer law (Consumer Rights Act), the statutory 14-day cancellation period does not apply to digital downloads once the download process has begun. Therefore, we are unable to offer refunds or exchanges once your order is processed.
5. Intellectual Property
All content, designs, text, and graphics in our digital guides and on this website are the intellectual property of Heel Pain Guide. You may not reproduce, distribute, modify, or resell any part of our digital products without explicit written permission.
6. Contact Information
If you have any questions about these Terms, please reach out to us via our Contact Us page.